IT MANAGED SERVICES
Enterprise Technology Pvt Ltd offers a wide range of IT Managed Service Solutions including
- Total IT System Management
- Routing & Switching
- Network Security and Storage Solutions
Today, Managed Services are offered to everyone from small Businesses to large Enterprises. In the real world, modern are turning to certain managed services like email hosting, storage, backup & recovery and network monitoring.
Gold Support & Silver Support are two support levels offered by ETPL to our customers under different customer requirements and IT infrastructure. ETPL Gold support entails its customers’ highest level of services including –
- A response time of 15 minutes for technical queries & site visits within two hours.
- In the event of an equipment failure which is the list of items on the contract, such items will be replaced by enterprise technology within the warranty period without any additional cost to the customer.
- If further support is needed after the warranty period, the customer should purchase product warranty for the equipment.
- Software Patches, Updates or New releases will be supplied when the equipment manufacturer provides them to Enterprise Technology.
Benefits derived to the customer from the Managed service agreement
- 24 x 7 on-call support
- On-call engineer services 24 x 7
- Trouble shooting and break-fix
- Bug-fix and applying patches
- Routine Site visits
- Replacement of the equipments
- Single Point-of-Contact for services (Dedicated Service Engineer)